What if my eSIM is not working?

First, ensure your phone is unlocked and restart it. Check that your eSIM is set as the active data line in Settings. If the problem persists, contact uPhone 24/7 support via live chat or email — we will resolve it.

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How do I receive my eSIM after purchasing? How long does it take to get my eSIM? Can I get a refund on my eSIM? Can I transfer my eSIM to another phone? How do I activate my eSIM? What payment methods do you accept? Is it safe to buy an eSIM online from uPhone? Can I share my eSIM data with other people? How do I contact uPhone customer support? What do I do if I lose my phone abroad? Can I use my eSIM as soon as I land?

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What is an eSIM? Is my iPhone compatible with eSIM? How do I install an eSIM on my phone? How much does an eSIM cost? What data plans are available? What network will I connect to abroad?

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What if my eSIM is not working?

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