Contact Us
We're here for you — before, during, and after your trip. Reach out any time.
Live Chat
The fastest way to reach us. Our team typically replies in under 2 minutes, 24 hours a day, 7 days a week.
Start a chatEmail Support
Prefer email? Send us a message and we'll get back to you within a few hours.
[email protected]Support Ticket
For order issues, eSIM replacements, or billing queries — submit a ticket and we'll handle it promptly.
Submit a ticketResponse times
Live chat
Under 2 minutes
Email
Under 4 hours
Support ticket
Under 24 hours
Common reasons to contact us
Check your spam/junk folder first. If it's not there, log into your account to find your order, or contact us via live chat with your order number and we'll resend it immediately.
Make sure Data Roaming is enabled on your eSIM line (Settings → Cellular → your eSIM plan → Data Roaming on). If the issue persists, our team can check your plan status in real time.
Unused eSIMs are fully refundable within 30 days of purchase. Submit a support ticket with your order number and we'll process it right away.
eSIM profiles are tied to the device they were first scanned on. Contact our support team and we'll arrange a replacement profile.
Contact us as soon as possible via live chat — we can make changes to orders that haven't been fulfilled yet.
