How To Install Your eSIM
Follow these steps to get connected in under 2 minutes. Make sure you have a Wi-Fi connection before starting.
Before you start: Your iPhone must be eSIM-compatible (iPhone XS or later) and carrier-unlocked. You'll need a Wi-Fi connection.
1
Connect to Wi-Fi
Make sure you're connected to Wi-Fi. You'll need internet to download the eSIM profile.
2
Open your email
Find the email from uPhone with your eSIM QR code. Open it on a different device or print the QR code — you cannot scan your own screen.
3
Open Settings
On your iPhone, go to Settings → Cellular (or Mobile Data in some regions).
4
Add eSIM
Tap Add eSIM or Add Cellular Plan. Then tap Use QR Code.
5
Scan the QR code
Hold your iPhone camera over the QR code in your email. Your iPhone will detect and add the eSIM automatically.
6
Activate & label
Tap Continue and then Add Cellular Plan. Label it with your destination (e.g. "Japan trip"). Done!
iPhone tip
You can install the eSIM before you travel and turn it on when you arrive. Go to Settings → Cellular → your eSIM plan → toggle it on/off as needed.
Troubleshooting
Make sure you're scanning the QR code on a different device or a printed copy. If the code has expired, contact support to reissue it.
Your device may be carrier-locked. Contact your carrier to unlock it, or check your device settings under Cellular for an eSIM option.
Enable Data Roaming on your eSIM line. Go to Settings → Cellular → your eSIM → toggle on Data Roaming.
eSIM profiles are locked to the device they were first installed on. Contact our support team to arrange a replacement.
