Orders & Support FAQ
Help with orders, activation, refunds, and getting in touch with our support team.
24/7 support available
150+ countries covered
eSIM Basics
12 questions — click any to read the full answer.
What is an eSIM?
How does an eSIM work?
Which phones support eSIM?
Is my iPhone compatible with eSIM?
How do I install an eSIM on my phone?
Can I use an eSIM and my physical SIM at the same time?
Does eSIM work in all countries?
How many eSIMs can I have on one phone?
Do I need to unlock my phone to use an eSIM?
What is the difference between an eSIM and a physical SIM?
Can I delete an eSIM from my phone?
Does eSIM work on tablets or iPads?
Plans & Pricing
12 questions — click any to read the full answer.
How much does an eSIM cost?
What data plans are available?
What happens when I run out of data?
Can I top up my eSIM or buy more data?
When does my eSIM validity period start?
Which countries does uPhone cover?
Can I use one eSIM in multiple countries?
Does my eSIM include calls and SMS?
Will my eSIM work on 5G?
What network will I connect to abroad?
Is hotspot and tethering included?
Are there any hidden fees or roaming charges?
Orders & Support
12 questions — click any to read the full answer.
How do I receive my eSIM after purchasing?
How long does it take to get my eSIM?
Can I get a refund on my eSIM?
What if my eSIM is not working?
Can I transfer my eSIM to another phone?
How do I activate my eSIM?
What payment methods do you accept?
Is it safe to buy an eSIM online from uPhone?
Can I share my eSIM data with other people?
How do I contact uPhone customer support?
What do I do if I lose my phone abroad?
Can I use my eSIM as soon as I land?
