What do I do if I lose my phone abroad?
Your eSIM is tied to the lost device and cannot be used on a new phone. Contact uPhone support immediately — depending on your plan status, we can issue a replacement QR code on a case-by-case basis.
More Orders & Support questions
How do I receive my eSIM after purchasing?
How long does it take to get my eSIM?
Can I get a refund on my eSIM?
What if my eSIM is not working?
Can I transfer my eSIM to another phone?
How do I activate my eSIM?
What payment methods do you accept?
Is it safe to buy an eSIM online from uPhone?
Can I share my eSIM data with other people?
How do I contact uPhone customer support?
Can I use my eSIM as soon as I land?
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